Contact Pinemarrow
Email the site team at [email protected]. The domain portion of this address automatically matches the domain on which you are viewing Pinemarrow.
Include the page address, device and browser, approximate time of the issue and a short description of what happened. Screenshots are welcome when they do not expose private information.
Protect sensitive information
Never email your password, authentication code, full payment-card number or an unrequested identity document. Pinemarrow will not ask for a password by email. If verification is needed after account services launch, Support should provide a secure process.
Registration and login
The current email form creates a local demo session in this browser. The email address, virtual balance, sign-in time and unlock progress are stored on the device; the password is not stored or sent to Pinemarrow. Google sign-in is still an interface preview and is not connected to a live account database.
Once server accounts are activated, use the support address for access problems, suspected unauthorized access, account closure or a correction to account details.
Demo balance and game issues
The Pine’s Fortune demo balance is stored only in your browser when Game preferences are enabled. Open the game rules and choose “Reset demo balance” to restore it. Clearing browser site data removes the locally stored balance.
When reporting a game issue, include the game name and what you expected to happen. Virtual balances and outcomes have no monetary value.
Purchases and withdrawals
There are no purchases, deposits, withdrawals, cash prizes or items of real-world value in the current experience. Pinemarrow Pinecones cannot be sold or converted into cash, goods or services. Do not send money or payment details to anyone claiming to sell or redeem them.
Privacy requests
To ask about access, correction, deletion, objection or another applicable privacy right, write to [email protected] with “Privacy request” in the subject. Provide enough information to locate the relevant account, but do not send a password or identity document unless a secure verification process is provided.
Responsible-play assistance
If casino-style play feels difficult to control, stop playing and visit the Responsible Play page. Independent support is available through GambleAware at https://www.gambleaware.org/ and Gambling Therapy at https://gamblingtherapy.org/. These services are not operated by Pinemarrow.
If there is immediate danger or risk of self-harm, contact local emergency services or a crisis service. The Pinemarrow mailbox is not monitored as an emergency channel.
Response and records
Support messages may be retained for service, security and legal recordkeeping as described in the Privacy Policy. Response times are not guaranteed during prototype development. An automatic acknowledgement, ticket number and published service hours should be added before public launch.