Keep play balanced
- Choose a time limit before starting and use an alarm or device timer.
- Take regular breaks and avoid playing when tired, distressed, lonely or under the influence.
- Do not chase a previous result or continue because you feel you must recover virtual pinecones.
- Turn off autoplay, music or notifications if they make stopping harder.
- Keep games separate from sleep, work, study, relationships and other responsibilities.
Warning signs
Consider taking action if you spend more time playing than intended, repeatedly fail to stop, hide how much you play, feel anxious or irritable when not playing, neglect responsibilities, use social casino play as an escape, or feel pushed toward real-money gambling.
A problem is not defined only by financial loss. Loss of time, sleep, concentration, trust or emotional wellbeing also matters.
If play feels difficult to control
- Stop the current session and move away from the device.
- Tell someone you trust what is happening; secrecy can make the pattern harder to interrupt.
- Remove shortcuts, mute notifications and use device or browser blocking tools.
- Take a longer break from all casino-style games, including free social casino games.
- Avoid switching to a real-money product to chase a feeling or result.
- Contact an independent support service for confidential, non-judgmental advice.
Account limits and exclusion
When account controls are connected, Pinemarrow is intended to offer cooling-off periods and self-exclusion that cannot be cancelled early. Until those controls are operational, stop using the site, block access at device level and email [email protected] to request assistance. Do not rely on email alone if you need immediate protection.
Independent support
GambleAware provides information about warning signs and routes to confidential help in Great Britain at https://www.gambleaware.org/. Gambling Therapy provides free online information and text-based support internationally at https://gamblingtherapy.org/.
These organizations are independent of Pinemarrow. Availability, language and eligibility vary by location, so use an appropriate local gambling-harm, mental-health or healthcare service where you live.
If there is immediate danger
If you or another person may be in immediate danger, is considering self-harm, or cannot stay safe, contact local emergency services or a crisis service now. Pinemarrow Support is not an emergency or clinical service.
For family and friends
Speak calmly and without blame, listen, encourage the person to seek specialist support and protect shared accounts or finances where relevant. You can also contact an independent support organization for advice about your own wellbeing.
Know what this game is
Pinemarrow does not offer real-money gambling. No purchase is necessary; virtual pinecones cannot be cashed out or redeemed for goods, services or prizes. Game outcomes are entertainment only, and social casino play does not predict or improve future success in real-money gambling.
Protecting minors
This service is not intended for anyone under 21. Adults should not share accounts or unattended logged-in devices with minors. Use device-level passwords, app restrictions and parental controls where appropriate.